Skip to main content


1. Introduction

This agreement is between you and Wellmind Media, who manage and run the Pathway through Pain online course. Wellmind Media Ltd is a company in England (No. 04542911) established in 2002. We provide these Terms & Conditions and associated Privacy Policy to help you make an informed decision about whether to start or continue following the Pathway through Pain course.

2. Disclaimer

This online course is not able to diagnose problems or detect possibly serious medical conditions. It is assumed that you have consulted your doctor and have had appropriate tests, investigations and curative treatment prior to commencing this course.

The course content should only be used for your general information and use and not by way of specific recommendation or advice as every individual’s circumstances are different. You participate with the course entirely at your own risk. You are entirely responsible for any risks relative to the utilisation, results or performance of the course.

3. Your suitability for the course

  • You have experienced musculoskeletal pain for 6 months or more.
  • You understand that the course is not a curative treatment; your pain will still be there at the end of the course.
  • You have had all appropriate investigations for your pain and tried other treatments.
  • You understand the course cannot diagnose or detect any medical problems.
  • You are NOT waiting for further investigations or treatment which you expect will solve your pain problem.

4. Intellectual Property

You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to Pathway through Pain are owned by Wellmind Media and you may only use them with their consent.

5. Cancellation

At any time, you can cancel your participation with the course, have us delete the personal information you provided to us and opt-out of receiving emails or any other communication from us.

6. Refund Guarantee

If you have self-paid for the course and you don’t feel it is right for you during your first month on the course, you can cancel your place and we will refund you. Our payment processing agent is PayPal, which provides secure processing of payments and credit or debit card information. We do not have access to your credit or debit card numbers or PayPal security information.

7. Legal Matters

By accessing the Pathway through Pain course, you agree that the laws of England, govern these Terms & Conditions and any dispute of any sort that might arise between you and Wellmind Media.

8. Personal Information

You give your consent for us to store and process personal information about your participation with the online course in accordance with our Privacy Policy.


We understand that the privacy and security of your personal information is an important issue and we are committed to protecting it. We aim to be completely transparent on how we collect, process and store your personal information.

Here we explain how personal information is collected when you participate in the Pathway through Pain course, how that information is used, and how you can control/delete that information.

‘Personal information’, is any information that can be used to directly contact or identify an individual, such as full name or email address, as well as any information that is combined directly with such information.

We will treat your personal information and data in accordance with the EU General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws. When we collect or use your data, Wellmind Media is the “data controller”, which means we decide how and why your data is processed.

1. How we obtain your personal information

You provide us information about yourself in various ways when you follow the online course. For example, you provide us with information such as your name and email address, or otherwise provide us with various personal information when you interact with the course. We also collect personal information when you communicate directly with us by email or phone.

2. What personal information we collect

a. Contact data, including your email address, postal address, and phone number.
b. Technical data such as your IP address or web browser type.
c. Your responses to the self-assessment questionnaires on the course.
d. The information you enter as part of your online course work.

3. Sharing your personal information

We will not make any personal information about your participation with the course available to any other party, except where you have been given a place on the course by a healthcare sponsor. In the case where you have been given access by a healthcare sponsor, personal information may be shared with them, with the exception of your course work and entries in your online diary, which are totally confidential.

4. How we use your personal information

Wellmind Media processes your personal data for the following purposes:

to enhance the learning experience by presenting the data in the form of charts and graphs to you as you progress to the end of the online course;

to provide course support requested by you and any related communications;

to analyse trends and profiles in order to better understand our performance, improve the course and better meet the needs of course participants;

to comply with legal obligations and regulatory compliance

We reserve the right to anonymise (modify to render anonymous) any data collected from you. Once rendered anonymous this data may be used by us to support research activities, provided that your identity is kept anonymous at all times and cannot be derived from the anonymised data. Also, summaries of anonymous Personal Data (for example average scores of all course participants on questionnaires) will be used to improve the course, and may be used in publications or on the website to indicate the effectiveness of the course. This anonymous data will consist solely of summary information and will not include any personal information that can be used to identify participants of the course. Your participation with the course implies consent for the use of summary data in this way.

5. How we use cookies

A cookie is a small text file that is stored temporarily in your computer when you visit the website or log into the course.  We only use strictly essential secure 'session' cookies to identify you once you've logged in. These session cookies are of first-party provenance (set by this domain, not a third-party) and enable the necessary functioning of the website and identification of users. 

They do not require 'cookie-consent' as they are first-party, anonymous and essential. They do not contain any personally identifiable data and are erased when you close your browser.  

6. Our legal basis for collecting and using your personal information

The law allows us to collect and use personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as to do so it is fair, balanced and does not unduly impact on your rights). In general, our legitimate interest is the running of the Pathway through Pain course and delivering the most effective chronic pain self-management learning experience.

7. How long we keep your information

We only keep your personal information as long as necessary to fulfil the purposes we hold it for, including satisfying any legal, accounting or regulatory requirements.  If you have joined the course, your course place and the associated resources is open to you to access for an unlimited period. At any time, you can cancel your participation with the course, and have us delete the personal information that we hold.

8. Communicating with you

We may use your email contact details to provide you with information about the course, which we consider may be of interest to you. You can opt out of receiving these emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails. This does not include the course integrated emails, which the receipt of is necessary for course participation.

9. Security

We implement strict security measures to protect against the loss, misuse and alteration of your personal information. No other parties have access to or control over our IT platform on Amazon Web Services that runs the Pathway through Pain course.

Our site and the Pathway through Pain course is protected by HTTPS, meaning that any personal information that you transfer to us via our website is encrypted and stored as securely as possible.

We make sure that your personal information is only accessible by trained staff. Access to sensitive personal information is restricted to only those individuals that need this data in order to carry out their functions.

We regularly review all internal security and privacy policies to ensure that all personal information within, or passing through the company, is handled in accordance with GDPR regulations.

10. Your rights

We rely on your consent to use your personal information and you can withdraw that consent at any time. You also have the following rights:

Right of access - You have the right to know if your personal data is being held, what categories of data are held, and to receive a copy of all data about you. We may ask you for additional information to confirm your identity before disclosing personal information to you

Right of rectification - You have the right to request that we correct inaccurate personal information concerning you. You can ask us to check if you are unsure.

Right of erasure - You may request we delete your personal information.

Right to restrict processing – You may ask for our use of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.

Right to object - You can ask us not to use your personal information to communicate with you, or where we are using it on the basis of our legitimate interests or for research or statistical purposes. You may opt-out from email communications  by clicking the ‘unsubscribe’ link in our emails or contact us.

Right to data portability – Where we are processing your personal information by ‘automated means’, you may ask us to provide your personal information to you or another service provider in a machine-readable format.

Rights related to automated decision-making – You have certain rights in relation to decisions made solely on the basis of automated processing of your personal information that has legal or similar effects on you.

The provision of information to you is provided free of charge. We may ask you for additional information to confirm your identity before disclosing personal information to you.

11. Location of Hosting
The personal information that we collect is stored and processed at an Amazon Web Services cloud location within the UK and the US under the Privacy Shield.  Details of your protection under the Privacy Shield can be found here.

12. Changes to this policy

We may need to update this privacy policy from time to time, including to reflect changes in the relevant law or in the way we collect, process and store your data. We will notify you when significant changes will be made to this policy.

13. Contact details and Complaints

If you have any queries relating to this policy, please contact us either by email at or by writing to us at Pathway through Pain, Wellmind Media Ltd. 27 Palmeira Mansions, Church Road, Brighton, BN3 2FA, United Kingdom.
Tel. +44 (0)1273 325136

You are entitled to make a complaint to the Information Commissioners Office (ICO) at any time. We are always grateful for the opportunity to resolve your concerns before you feel it is necessary to approach the ICO.
Last updated May 2018